Hi,
So currently I am pulling a report with all tickets that have been created this year. For the Ticket Resolution Time, I am trying to obtain how long it takes for a ticket to go from an open state to a "Request Status = Resolved or Closed" state. I want to break down all of these resolved & closed tickets based on their complexity to give me an average resolution time based on the 4 complexities (Intensive, intermediate, moderate, and minimal.) This can be 4 separate single value displays.
Currently I am stuck with the following search:
index=sdp Department="*" "Request Status"=Closed OR "Request Status"=Resolved Level="*" | rename Level as Complexity | eval _time=strptime('Start Time',"%Y-%m-%dT%H:%M:%S.%3N-%z") | timechart span=1d count by "Complexity"
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