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How do I troubleshoot why Splunk is not sending alert emails?

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Hi everyone. I've been searching on other 'answers' but no one have solved my problem. I have some alerts that, depending on the conditions, send an email with details of the incident. It's been a few days that I'm not receiving any email from Splunk. I forced the alert situation and it did not send any email. The alert also is not appearing in the triggered alerts. When I run the search, the results are shown. I have already checked the following settings: 1. alert_actions.conf 2. a query 'ex = _internal source = * scheduler.log' I forced the sending of an email by the search: index = _internal | head 1 | sendemail to = "name@my.email.domain" format = "html" server = smtp.gmail.com: 587 use_tls = 1 and it sends the email. Does anyone have other tips to investigate? Tks so much.

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