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Alert Manager functionality not working in search head clsuter environment

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We have implemented Alert manager in our prod environment. The problem we are facing is that when we try to assign the alerts to a user in Splunk it is not working whereas when we try to do the same thing from the other search head it's getting assigned properly. I checked the replication bundle status, artifacts count but didn't find any clue as to why this is happening. Can someone explain as to why this is happening.

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