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Data truncation in Splunk App for BlueCoat

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Hi at all, I installed the Splunk App for BlueCoat on my Splunk Enterprise 6.3.3. I installed the App following the tips and it seems to see all the logs correctly. My problem is that all the charts in dashboard don't show results because there are too many data. I tried to insert the parameter charting.data.count=0 in every chart but with no result. Anyone can help me? Thank you. Bye. Giuseppe

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