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How to troubleshoot why one of our users is not receiving email alerts from Splunk?

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This is one of the example email alerts: __________________________________________________________________ Saved search results. Name: 'Cisco - Level 3 Internet BGP Drops (dcinternet02r)' Query Terms: 'source=\"/var/log/syslog_info\" _raw=*\"%BGP-5-ADJCHANGE: neighbor 4.15.168.57\"* earliest=-36hr@h | table _time, _raw | sort -_time' Link to results: https://splunk.********.com/ sid=scheduler__hfmra200__search__RMD5ce14eefd70aff3f9_at_1459853760_15001 Alert was triggered because of: 'Saved Search [Cisco - Level 3 Internet BGP Drops (dcinternet02r)]: always(0)'

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