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Why are email alerts not getting sent?

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New to Splunk I have a search `index="data_collection"` They have it set up to email them. When you are looking at search, you see tons of results ... but no email is ever sent. alert type real time then number of results greater then 3 in 1 minute trigger once throttle every 120 seconds they want to get a email every time there are more then X number of data entries

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