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starting splunkd on windows the check-xml-files command fails permission denied

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We are using Splunk Enterprise 7.1 on windows. I'm attempting to start splunk daemon unsuccessfully. Within splunkd.log I see this: 08-15-2018 15:23:29.835 -0700 INFO loader - Automatic migration of modular inputs 08-15-2018 15:23:40.742 -0700 INFO loader - win-service: Command pre-flight-checks ran successfully. 08-15-2018 15:23:42.007 -0700 ERROR loader - win-service: Error running check-xml-files (_pclose returned 2). 08-15-2018 15:23:42.023 -0700 ERROR loader - win-service: Here is the output from running check-xml-files: 08-15-2018 15:23:42.023 -0700 ERROR loader - C:\Program Files\Splunk\bin\Python.EXE: can't open file 'C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\clilib\cli.py': [Errno 13] Permission denied 08-15-2018 15:23:42.023 -0700 ERROR loader - <<<<< EOF (check-xml-files) Any idea why startup fails with this error? NOTE: i have administrator rights on this box. Thx

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