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Why are users from an LDAP Authenticated group not showing up?

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We have created a group through our Active Directory team that contains ~6000 users. We have mapped this group through LDAP authentication on a single Splunk instance as we would normally do with any other AD group. However users that belong to this newly created group are unable to login. If I check the settings for this user group the "LDAP Users" field is entirely blank. This occurrence only appears for this particular group, all others have their LDAP Users field populated appropriately. We have checked in the AD and all the users that should be in the group are correctly listed, but why are they not rendering in Splunk?

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