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Splunk Web SSL Certificate Error from 3rd party

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Hi , I am in a situation , we have 3 search heads clustered using a 3rd party SSL certs placed in web.conf after the splunk web ui is not accessed. i received 2 certs from a 3rd party company one is , .pem and one is .key certs, i placed those 2 certs under /opt/splunk/etc/auth/xyz folder and then i go to /opt/splunk/etc/system/local folder edited the web.conf and updated it as splunk mentioned [settings] enableSplunkWebSSL = true privKeyPath = /opt/splunk/etc/auth/mycerts/mySplunkWebPrivateKey.key serverCert = /opt/splunk/etc/auth/mycerts/mySplunkWebCertificate.pem then i restart the splunk but the UI didnt comes up. What mistakes i did ? Please if anyone can help will be great ?

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