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Unable to start Splunk on Windows after upgrading - "Splunkd: Unable to start the service: The specified service does not exist as an installed service."

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We recently updated from Windows Server 2008 SP2 to 2008 R2 SP1 so we could upgrade from Splunk version 6.0 to 6.4. Now we are unable to start Splunk and we notice that the application isn't in the list of services.msc. Starting splunk server daemon (splunkd)... Splunkd: Unable to start the service: The specified service does not exist as an installed service. E:\Program Files\Splunk\bin>

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