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Splunk could send email after the upgrade from 6.5 to 7.1 (ERROR sendemail:460 & ERROR sendemail:137)

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Hi there, I have performed a version upgrade from 6.5 to 7.1 and found that the Splunk instance becomes unable to send emails (scheduled reports and triggered alerts). The error messages are as follow: splunk_python: ERROR sendemail:460 - {u'user@companydomain.com': (454, '4.7.1 : Relay access denied')} while sending mail to: user@companydomain.com ERROR sendemail:137 - Sending email. Subject="Report subject", results_link="https://mysplunk:8000/app/search/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx", recipients="[u'user@companydomain.com']", server="email_server_ip_address" -- Would any have hit this issue before/ any clues on solving this issue? Many thanks! Regards, AL

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