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After configuring LDAP authentication with AD groups. Few users are unable to login although they belong to same AD group.

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We have newly setup the Splunk Environment in AWS platform where we have used LDAP authentication method and created AD groups to determine permission to users and login to Splunk Web. The issue we are facing is some of the users can login into Splunk who belongs to the AD group and some are unable to login although they belong to the same AD group with same permissions. We are in Splunk Enterprise version 7.3.0 Can someone please suggest a possible solution for this.

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