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Why am I receiving "Login Failed" message on the Splunk Mobile App after upgrading to Splunk 6.5.0?

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We are using a Reverse Proxy, with 2.3 Splunk Add-on for Mobile Access After upgrading Splunk to 6.5.0, when we tried to sign in on the Splunk Mobile App, the following failure message occurred: “Login Failed. Contact your System administrator“

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